Penaxe Studio
Currently, users are unable to leave feedback after supporting a service or purchasing an item unless they go through the process of supporting again. This can be inconvenient, especially if they are dissatisfied with the service or item.
To enhance the user experience and provide a more accurate representation of customer satisfaction, I suggest implementing a feature that allows users to leave feedback after their initial support, of course without a cost.
Key Points:
  • After a support transaction, users receive a prompt or an email inviting them to leave feedback.
  • The feedback form should be accessible through their account history or a dedicated section on the website.
  • Allow users to rate their experience and provide written comments.
  • Optionally, offer a follow-up response from customer service to address any negative feedback.